NOC Services

Day or night, solving your client’s issues with urgency is our sole focus. Three options for NOC support provides the perfect fit for your particular needs, plus our team has a special knack for customer service.

We know there are a lot of folks out there talking about outsourced NOC. But you’ll find we take it very seriously. You know why? 

WATCH

Monitoring &P1 Resolution

◆  Hardware & software audits
◆  Screen Control access client
◆  Ticket-based workflow
◆  Ticket escalation with steps to resolution
◆  Patch whitelisting service
◆  Multivendor A/V management

CARE

Monitoring & Maintenance

All the coverage of Watch, plus:

◆  Remote restart of services by NOC
◆  Full remote problem resolution by NOC
◆  Patch deployment by NOC
◆  Discounted project services

IGNITE

CompleteManagement

Watch + Care Services, plus:

◆  Proactive or on-demand server restart
◆  Global policy troubleshooting
◆  System performance analysis & troubleshooting
◆  MS Exchange health check & defragmentation
◆  MS Service Pack installation

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One-Stop NOC

We believe MSPs should have a choice when it comes to the tools you use in your MSP.

That’s why our NOC team has always worked in your preferred tool stack because they are integral to your business. Now, we’re adding a new option for MSPs that don’t have or don’t want to manage their own RMM tool.

Option 1

ITBD provides NOC support in your RMM tool, working with your preferred MSP vendors

Option 2

ITBD provides NOC support using our RMM solution, streamlining your monitoring, management and support under one umbrella.

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