NOC Services

Day or night, solving your client’s issues with urgency is our sole focus. Three options for NOC support provides the perfect fit for your particular needs, plus our team has a special knack for customer service.

We know there are a lot of folks out there talking about outsourced NOC. But you’ll find we take it very seriously. You know why? 


Monitoring &P1 Resolution

◆  Hardware & software audits
◆  Screen Control access client
◆  Ticket-based workflow
◆  Ticket escalation with steps to resolution
◆  Patch whitelisting service
◆  Multivendor A/V management


Monitoring & Maintenance

All the coverage of Watch, plus:

◆  Remote restart of services by NOC
◆  Full remote problem resolution by NOC
◆  Patch deployment by NOC
◆  Discounted project services



Watch + Care Services, plus:

◆  Proactive or on-demand server restart
◆  Global policy troubleshooting
◆  System performance analysis & troubleshooting
◆  MS Exchange health check & defragmentation
◆  MS Service Pack installation