The AI revolution in the MSP industry has officially begun. And the leaders who move first will define the next decade of managed services.
On October 9, 2025, IT By Design kicked off its Executive AI Leadership Accelerator, a six-week, high-impact AI coaching experience designed exclusively for MSP executives. The first session brought together visionary leaders ready to turn AI from a buzzword into a business advantage.
If you missed it, this is your chance to join the next session on October 16, 2025, and get ahead of your peers before they dominate the AI curve.
The Future of MSPs is AI-First
At IT By Design, we’ve already seen what happens when AI is applied with purpose. From automating workflows and improving ticket resolution to driving data-driven decision-making, AI is reshaping every aspect of MSP operations.
That’s why we created AI By Design, a comprehensive approach to help MSPs build, scale, and lead with AI across people, processes, and performance. The Executive AI Leadership Accelerator is an extension of that vision: a live, hands-on learning experience that gives you the tools to apply AI in real business scenarios.
We’ve built a program that helps MSP leaders move from awareness to action.
What Happened in the First AI Coaching Session
The kickoff session set the tone for what’s coming in the next five weeks. It wasn’t a theory class. It was an executive playbook in motion.
1: The AI Revolution Has Already Started
Sunny Kaila, CEO of IT By Design, opened the session with a powerful message: AI is the next cybersecurity moment for MSPs. Just as early adopters of cybersecurity became category leaders, the same will happen with AI. The opportunity ahead is 100 times bigger.
Participants saw how IT By Design has already implemented AI automation internally to improve service delivery, streamline decision-making, and increase profitability. It’s not about the future. It’s about right now.
2: Learning the New Language of Business
The session introduced the group to the fundamentals of prompt engineering, teaching leaders how to communicate effectively with AI tools. This is the new business language every MSP leader must master to harness AI for marketing, operations, and client delivery.
Participants were also given access to additional resources and a private WhatsApp group to practice and collaborate in real time.
3: Building the Roadmap from MSP to MIP
The session outlined the journey from being a Managed Services Provider (MSP) to a Managed Intelligence Provider (MIP). This transformation roadmap includes:
- Using AI to optimize internal operations and drive new revenue streams
- Developing AI-powered offers and packaging them for SMB clients
- Understanding governance, data privacy, and security in AI adoption
Sunny shared the six-session agenda that will guide this journey: from revenue and growth to service enablement, AI productization, and governance.
4: A Community Built on Collaboration
Beyond the technology, this program is about collective growth. Sunny emphasized that when the Build IT community of MSPs wins, everyone wins. The Accelerator brings together high-performing MSP leaders who share ideas, tools, and lessons in real time.
This isn’t just a training program. It’s a movement.
What’s Coming in the Next Session (October 16, 2025)
The next session will go deeper into turning AI strategy into tangible growth. Here’s what participants can expect:
- Offer Analysis and Optimization: Learn how to refine your MSP’s existing services using AI insights to align with client needs and create stronger value propositions.
- AI-Driven Marketing and Content Creation: Discover how to use AI to build compelling messaging that generates leads and converts prospects faster.
- Live Coaching and Q&A: Get direct guidance from IT By Design’s AI experts and Sunny on how to apply these strategies to your own MSP environment.
This is where ideas turn into revenue. The second session builds the foundation for developing market-ready AI offerings and creating the first wave of AI-first MSPs.
Why You Can’t Afford to Miss This
The next 12 to 24 months will determine who leads the AI transformation in the MSP industry. Those who hesitate will play catch-up. Those who act now will own the category.
By joining the Accelerator, you will:
- Gain direct mentorship from AI and MSP growth experts
- Learn real-world applications of AI that improve profitability and efficiency
- Network with high-performing MSP leaders who are shaping the future
- Receive exclusive resources, templates, and AI toolkits through the ITBD LMS
- Be part of a select community that moves faster than the competition
Every seat in this program represents an opportunity to elevate your business, your team, and your leadership.
AI for MSPs: The Next Great Frontier
AI isn’t replacing MSPs. It’s redefining them. It’s about working smarter, serving better, and creating new streams of recurring revenue through automation, analytics, and intelligence.
This Accelerator is your roadmap to lead that change. As Sunny said during the first session, “Our growth will always be a byproduct of your growth.”
At IT By Design, our mission is clear: help every Build IT community member capture their fair share of this massive opportunity.
Your Next Step: Join the Oct 16 AI Coaching Session
Seats for the next Executive AI Leadership Accelerator session are limited. If you’re serious about scaling your MSP with AI, this is your invitation to take action now.
Don’t watch the AI revolution happen. Lead it.
Register now and secure your spot in the next Executive AI Leadership Accelerator.
Let’s build your future as an AI-first MSP.
