How do you define “client engagement maturity”? Have you ever even considered the phrase? If not, then listen to Jeff Farris, the President and CEO of Cloud Radical. In this interesting episode of “Sunny’s Silver Linings” podcast, Jeff defines client engagement maturity and explains why MSPs need to be very focused in this area in order to scale effectively and become a mature, self-managed business. Listen and get the lowdown on this rarely discussed but crucial topic.