MSP Talent Solutions | Support Resources for MSPs

How to Rev Up Your Sales Talent Strategy Engine with Kendra Lee

What’s the hottest topic in the MSP industry today? Talent, of course! The tough-to-get and tough-to-retain issue that plagues our industry is covered thoroughly in this podcast thanks to Kendra Lee, President of The KLA Group.

She’ll share with you the most common mistakes MSPs make regarding hiring and onboarding top sales talent, how to retain top team players, onboarding tips, and the greatest lesson she’s learned in the sales onboarding process. Kendra’s insights are the perfect antidote for your sales talent pain points.

For more content like this, be sure to follow IT By Design on LinkedIn and YouTube, check out our on-demand learning platform, Build IT University, and be sure to register for Build IT LIVE, our 3-day education focused conference, August 4-6, 2025 in Jersey City, NJ!