In the world of managed service providers (MSPs), leadership takes on a whole new meaning. It’s not just about managing technology, but it’s also about nurturing a team, understanding clients’ needs, and staying ahead of the curve with innovation.
In this episode of the “Sunny’s Silver Linings” podcast, Sunny held a conversation with Jonathan ‘J.B.’ Lamb, CEO of Wolf Consulting. They delved into JB’s unique journey, leadership philosophy and insights into the MSP industry. Let’s dive into the conversation:
MSP Leadership & Growth Lessons
Embracing a Diverse Journey
JB’s journey into the realm of MSP leadership wasn’t conventional. Starting his career in inventory management at Abercrombie & Fitch, then transitioning to brand management at Fanatics, JB’s path eventually led him to pursue an MBA at the University of Virginia. However, the allure of running a P&L and making impactful decisions drew him towards the MSP industry.
The MSP Appeal
For JB, the appeal of MSPs lies in the ever-changing landscape of technology and the intrinsic people-centric nature of the business. “Technology is always changing,” JB explained, “so there are always new things to implement internally and offer to clients.” The constant innovation and the opportunity to help businesses grow through technology are what drive him.
Overcoming Initial Challenges
Transitioning into the MSP world without prior experience presented its own set of challenges. JB emphasized the importance of humility and continuous learning. “I’ve filled four notepads since becoming CEO,” he shared, highlighting his commitment to absorbing knowledge from his experienced team. According to him, this humility and willingness to learn are crucial for any leader entering a new industry.
The Essence of People and Proactivity
What sets Wolf Consulting apart? JB emphasized two key aspects: people and proactivity. At Wolf, it’s about caring deeply for clients and going above and beyond, whether it’s delivering a laptop on a weekend or ensuring minimal downtime for businesses. Proactivity is ingrained in their approach, where they aim to identify and address potential issues before they escalate.
Building and Retaining Top Talent
JB believes that a company’s success hinges on its people. At Wolf Consulting, this starts with a rigorous hiring process, ensuring alignment with the company’s core values. Multiple interviewers from different levels of the organization participate to gain diverse perspectives on potential hires.
Retaining talent involves clear career pathing, regular development opportunities, and fostering a growth mindset. JB conducted coffee chats with each employee to understand their career aspirations, ensuring that they see a future within the company. Additionally, profit sharing is in place, ensuring that everyone benefits from the company’s success.
Harnessing EOS for Success
EOS, or Entrepreneurial Operating System, has been instrumental in Wolf Consulting’s journey. JB highlighted how implementing EOS has enhanced team alignment, accountability and overall business performance. Regular L10 meetings, quarterly team health assessments and a clear vision have helped steer the company towards its goals effectively.
Reading books like “The Five Dysfunctions of a Team” by Patrick Lencioni and conducting regular health checks have been integral to this process. These tools, collectively, ensure that the leadership team is functioning optimally, setting the tone for the rest of the organization.
Conclusion
JB Lamb’s leadership journey reflects the evolving landscape of MSPs, where innovation, people-centricity and proactive thinking are key drivers of success. With a commitment to nurturing talent, embracing technology and staying true to core values, Wolf Consulting is a clear example of the transformational potential within the MSP channel.
About Sunny’s Silver Linings Podcast
“Sunny’s Silver Linings” is a top MSP channel podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP- and talent-based topics, including leadership, corporate culture, MSP services, cybersecurity, customer service, talent growth and retention, and strategies to achieve success in the channel. Listen now to take your business to the next level!
You can check out all our episodes here. You can also listen to “Sunny’s Silver Linings” podcast episodes on all the top streaming platforms, including Apple Podcasts, Spotify, Amazon Music, iHeart Radio, etc.
About IT By Design
With more than two decades of experience as a technology services provider—first as an MSP, and then for MSPs—IT By Design (ITBD) helps clients navigate the volatile technical landscape. As the authority on MSP-trained technical talent, it understands the challenges its customers face when recruiting team members. ITBD addresses those issues through many solutions: dedicated staffing, 24x7x365 NOC services, helpdesk solutions, RMM virtual admin, vCIO consulting, security, employee and client engagement software, and professional services. ITBD is headquartered in New Jersey and has facilities in India and the Philippines.
