What does the future of MSPs (managed service providers) look like? Get the answer from this episode of the “Sunny’s Silver Linings” podcast, hosted by Todd Billiar, Director of Strategic Partnerships at IT By Design, filling in for Sunny. In this episode, Todd talked to Ahmed Fadili from Focus Technologies and Chris Poulopoulos from New Era Technologies about their insights and advice on various topics relevant to the future of the MSP channel.
Some of the key takeaways include:
- Stress on vulnerability and feedback for growth in MSP industry.
- Strategies for pricing and packaging simplicity, emphasizing value and transparency.
- Importance of strong organizational culture through core values alignment.
- Employee retention strategies: effective communication and supportive environments.
- Emphasis on leadership development and proactive measures for industry challenges.
Here’s a quick snippet of the conversation (decoding the future of MSPs):
Embracing Vulnerability and Seeking Feedback
Ahmed and Chris emphasized the importance of vulnerability and feedback in the MSP industry. Ahmed encouraged leaders to embrace vulnerability and seek input from peers, highlighting its role in fostering collaboration and growth.
Simplifying Pricing and Packaging
Ahmed and Chris discussed strategies for pricing and packaging MSP offerings, emphasizing the value-based pricing approach and the importance of simplicity in service bundles. They stressed the need for clarity and transparency in pricing to enhance customer understanding and satisfaction.
Building a Strong Organizational Culture
The conversation also touched upon the importance of building a strong organizational culture, focusing on core values, empowerment and professional development. Ahmed and Chris highlighted the significance of aligning employees with company values and providing opportunities for growth and engagement.
Strategies for Employee Retention
The panel delved into strategies for employee retention, emphasizing the importance of effective communication, engagement and performance management. They stressed the need for creating a supportive and inclusive work environment to foster loyalty and commitment among team members.
Leadership Development and Training
Ahmed and Chris highlighted the importance of leadership development and training in preparing the next generation of MSP leaders. They discussed the value of mentorship, exposure to leadership roles, and ongoing learning opportunities to address emerging challenges and drive organizational success.
Anticipating Industry Challenges
Looking ahead, the conversation focused on anticipating industry challenges such as cybersecurity threats, compliance and industry consolidation. Ahmed and Chris emphasized the need for adaptability and proactive measures to address these challenges while maintaining a focus on customer satisfaction and organizational growth.
Conclusion
Reflecting on the insightful discussion (decoding the future of MSPs) with Ahmed Fadili and Chris Poulopoulos, it’s evident that the MSP industry thrives on adaptability, transparency, and a strong commitment to both internal and external stakeholders. With a proactive approach to anticipating and addressing future challenges, coupled with a dedication to customer satisfaction and organizational growth, MSPs can position themselves for long-term success in an ever-evolving landscape.
About Sunny’s Silver Linings Podcast
“Sunny’s Silver Linings” is a top MSP channel podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP- and talent-based topics, including leadership, corporate culture, MSP services, cybersecurity, customer service, talent growth and retention, and strategies to achieve success in the channel. Listen now to take your business to the next level!
You can check out all our episodes here. You can also listen to “Sunny’s Silver Linings” podcast episodes on all the top streaming platforms, including Apple Podcasts, Spotify, Amazon Music, iHeart Radio, etc.
About IT By Design
With more than two decades of experience as a technology services provider—first as an MSP, and then for MSPs—IT By Design (ITBD) helps clients navigate the volatile technical landscape. As the authority on MSP-trained technical talent, it understands the challenges its customers face when recruiting team members. ITBD addresses those issues through many solutions: dedicated staffing, 24x7x365 NOC services, helpdesk solutions, RMM virtual admin, vCIO consulting, security, employee and client engagement software, and professional services. ITBD is headquartered in New Jersey and has facilities in India and the Philippines.
